First Xiaomi Authorized Service Center and Store Opens in the Philippines!

When we have a defective or broken device, we go to a trusted and expert technician to fix it. No more worries where to send your Xiaomi device for repair, you can head over directly to a Xiaomi exclusive service center at the ground floor of Market! Market! Mall in BGC.  

Global technology leader Xiaomi recently launched its first exclusive service center in the Philippines as part of its commitment to ramp up its after-sales program in the country.

“The unwavering support of Xiaomi fans has been a crucial factor in our growth this year and we want to make sure we continue to deliver the best possible experience for them when it comes to their needs. The opening of this new exclusive center signals the start of more innovation when it comes to our customer service that we are aiming to bring to more Xiaomi fans nationwide,” shared Joel Salera, Xiaomi Philippines Service Manager.

This year, Xiaomi expanded its aftersales touchpoints, growing from 10 service centers last year to opening 20 more sites nationwide; plus appointing 10 additional authorized service centers to support Xiaomi TV products. Furthermore, the Xiaomi Contact Center was established earlier this year to service customers in the Philippines and the Americas.

Xiaomi customers can look forward to more upcoming customer service initiatives as Xiaomi Philippines  will continue to strengthen after-sales service support. The company is looking to expand its customer service facilities next year by adding another Exclusive Center to support  mobile, Artificial Intelligence of Things (AiOT), and ecosystem products. 

They will also be launching Xiaomi’s online customer service portal that will provide chat support with customer representatives and will allow them to check the status of their ongoing repairs; plus more exclusive service centers to open across key central cities in the country.  

Customers who wish to avail of any after-sales services can simply drop by the Exclusive Service Center or any authorized providers and present their concerned Xiaomi smartphones or Xiaomi Pad 5 at its Service Receiving desk. A Xiaomi representative will then collect pertinent information about the device and verify its warranty coverage, and then issue a service order claim upon validation of their case. For minor concerns, Xiaomi customers can expect their gadgets within less than a day, while it might take a couple of days for more complex cases.

Sir Joel Salera, After-sales Service Manager of Xiaomi Philippines, showed us the procedure how to get your device repaired upon entering the service center.

First, get your queue ticket for repair, pickup, or customer service. 

Don’t forget to bring the box with IMEI, warranty card and proof of purchase for your device. Ensure to backup your data when you surrender the device for repair and servicing.

If your device is still under warranty and no accidental damage done on the device, the repair/replacement is free.

Note that Xiaomi products are covered with 1 year warranty except those with extended warranty.

Once the unit is surrendered, get the service report order copy. After the repair is done, you can present it to claim your device.

If you’re far away, you can request for a courier pickup to their contact center. 

While you’re waiting to get your device fixed, you can tour the store part where you can check other Xiaomi products.

Aside from upgraded customer service, Xiaomi fans  can also avail Xiaomi’s All I Want for Christmas promo where they can get an exclusive and adorable Mi Bunny plushie along with more awesome freebies when they purchase the Xiaomi 11T Series, Xiaomi 11 Lite 5G NE, Mi 11 Lite, and the Xiaomi Pad 5 from November 13, 2021 to January 14, 2022. 

Under this promo, the Xiaomi 11T with its high-resolution triple camera will be available for only PHP 21,990 for its 8GB+128GB variant and PHP 24,990 for its 8GB+256GB variant. Buyers can get a free speaker,  eco bag and an adorable Mi Bunny! 

Meanwhile, the refreshed ultra-slim and featherweight Xiaomi 11 Lite 5G NE with its 6.55” AMOLED DotDisplay, 10-bit TrueColor support, and Dolby Vision® as well as ultra-fast connection, 4,250mAh battery, and 33W fast charging, is available in 8GB+128GB for only PHP 18,990 and  comes with a free eco bag and a Mi Bunny. 

Those looking for substance and style in one package will be able to get the Mi 11 Lite for only PHP 14,990 for the 8GB+128GB storage variant and it comes with a free Mi Bunny and handy tote bag. 

Finally, customers can get their hands on the versatile Xiaomi Pad 5 for only PHP 17,990 for the 6GB + 128GB variant and PHP 19,990 for the 6GB + 256GB variant. This portable workstation is packed with premium features that’ll boost your productivity such as an 11-inch WQHD+ 120Hz display and large quad speakers for louder, and crisper sound. Under this promo, it also comes with an awesome magnetic case for the Xiaomi Pad 5.

For more information, customers can visit the Xiaomi Philippines official stores in Lazada and Shopee. More exclusive deals on Xiaomi devices also await in their Lazada and Shopee Global stores.

For more details about Xiaomi and any aftersales concerns, customers can get in touch with the Xiaomi Toll-free Contact Center at (PLDT/SMART): 1-800-1312-0048 or (GLOBE): 1-800-8386-5529, email addresses: service.ph@xiaomi.com or mi-phfeedback@xiaomi.com or check the official website: mi.com/ph/service/repair.

Store hours are from 11AM to 9PM and Service hours from 11AM to 8PM. Follow safety protocols while inside the premise.